Frequently asked questions
Privacy
Section titled “Privacy”What does Vetroscope record?
Section titled “What does Vetroscope record?”Which app is in front, its window title (that’s where breakdowns like project and site names come from), and what media is playing — sampled about every 30 seconds while you’re active. That’s the whole list. No keystrokes, no screenshots, no clipboard, no file contents. Anything on an ignore list is never recorded at all.
Is Vetroscope a keylogger?
Section titled “Is Vetroscope a keylogger?”No. It never sees what you type — it reads which app and window is in front, not their contents. Everything it stores sits in a local database on your machine that you can inspect, export, and delete.
Does my data leave my machine?
Section titled “Does my data leave my machine?”Only if you turn something on, and you choose what:
- Nothing enabled — everything stays local. The app works fully offline.
- Sync — data mirrors to Vetroscope Cloud or your own Home Sync server, with sensitive fields encrypted on your device first; no server can read them.
- Chat — when you ask a question, the rows needed to answer it are sent to the AI model. Never in the background, never for training.
Can Vetroscope (the company) see what I do?
Section titled “Can Vetroscope (the company) see what I do?”No. Without sync there’s nothing on our servers at all. With Cloud sync, we store ciphertext — app names, window titles, and breakdowns are encrypted with your key, which we never have.
Sync and encryption
Section titled “Sync and encryption”What happens if I lose my encryption key?
Section titled “What happens if I lose my encryption key?”If you’re still signed in anywhere, view it there (Settings → Sync → Encryption key) and save it properly. If every device is gone, the synced copy is unrecoverable — by design. Your local data is unaffected. Full details: Your encryption key.
Do I need Pro for Home Sync?
Section titled “Do I need Pro for Home Sync?”No — Home Sync is included with the lifetime license. Pro adds the hosted service (Vetroscope Cloud) and AI features.
What happens when my trial ends?
Section titled “What happens when my trial ends?”Tracking pauses and paid features lock, but every view keeps working on your existing data — nothing is deleted. Buy a license (or Pro) to resume. Details: Plans and trial.
Can I move my license to another computer?
Section titled “Can I move my license to another computer?”Yes. On the old machine, Settings → Account → Remove license from this device, then activate on the new one. If the old machine is gone, contact support.
Do other people on my Home Sync server need licenses?
Section titled “Do other people on my Home Sync server need licenses?”Yes — the server is included with your license, but each person syncing to it licenses their own Vetroscope.
Can I get my data out?
Section titled “Can I get my data out?”Always: CSV export for spreadsheets, the Local API for code, and reports for documents. It’s your data, stored on your machine.