Troubleshooting
Sync issues have their own page; extension issues theirs. Everything else is here.
Tracking stopped or never started (macOS)
Section titled “Tracking stopped or never started (macOS)”Cause: almost always the Accessibility permission — it can silently drop after a macOS update or reinstall.
Fix: open System Settings → Privacy & Security → Accessibility. If Vetroscope is listed but tracking is dead, toggle it off and on again (macOS sometimes holds on to an old permission); if it’s missing, add it. Then confirm the tray icon is present and Pause tracking isn’t on (Settings → Activity Tracking).
No data appearing
Section titled “No data appearing”Cause: tracking is paused, you’re idle or locked, or something is hidden by a filter.
Fix: check in order: Pause tracking off; you’re not idle (the live timer resumes on input); the app you expect isn’t in an ignore list; the period selector is on Today; and Days to include isn’t hiding today (a weekend, with Weekdays selected, Home, Charts, Calendar, and Activity show nothing and Home’s clock stays at zero — tracking still ran, and goals still count it).
An expired trial
Section titled “An expired trial”Tracking paused with “Trial ended, tracking paused” is not a bug — see Plans and trial. Your data is intact and viewable.
Updates
Section titled “Updates”Settings → About → Check for Updates fetches the newest version; Install & Restart applies a downloaded one. With Automatic updates on (the default), all of this happens on its own. If an update seems stuck, quit Vetroscope fully (tray icon → quit) and relaunch — the banner reappears if an update is still pending. Release Notes in the same section shows what changed, and the full history is at vetroscope.com/changelog.
Where your data lives
Section titled “Where your data lives”Everything Vetroscope tracks is stored on your computer:
- macOS:
~/Library/Application Support/Vetroscope/Data/ - Windows:
%APPDATA%\Vetroscope\Data\
Include that folder in your normal backup (Time Machine, File History, and so on), ideally with Vetroscope closed. Vetroscope also keeps a few backups of its own, just in case. Sync gives you another copy of your history on a server and your other computers.
Uninstalling
Section titled “Uninstalling”Settings → About → Uninstall Vetroscope… removes the app cleanly. On Windows, the standard uninstaller keeps your tracked data, so if you reinstall, your history is still there. To erase the data too, delete the data folder above afterward.
Reporting a bug
Section titled “Reporting a bug”Settings → Support → Report a Bug — or the contact form. Include your version (Settings → About) and what you expected versus what happened.