Troubleshooting
Sync issues have their own page; extension issues theirs. Everything else is here.
Tracking stopped or never started (macOS)
Section titled “Tracking stopped or never started (macOS)”Cause: almost always the Accessibility permission — it can silently drop after a macOS update or reinstall.
Fix: open System Settings → Privacy & Security → Accessibility. If Vetroscope is listed but tracking is dead, toggle it off and on again (macOS caches stale grants); if it’s missing, add it. Then confirm the tray icon is present and Pause tracking isn’t on (Settings → Activity Tracking).
No data appearing
Section titled “No data appearing”Cause: one of the quiet states — paused, idle, locked, or filtered.
Fix: check in order: Pause tracking off; you’re not idle (the live timer resumes on input); the app you expect isn’t in an ignore list; the period selector is on Today; and Days to include isn’t hiding today (a weekend, with Weekdays selected, shows empty views — tracking still ran).
An expired trial
Section titled “An expired trial”Tracking paused with “Trial ended, tracking paused” is not a bug — see Plans and trial. Your data is intact and viewable.
Updates
Section titled “Updates”Settings → About → Check for Updates fetches the newest version; Install & Restart applies a downloaded one. With Install updates automatically on, all of this happens on its own. If an update seems stuck, quit Vetroscope fully (tray icon → quit) and relaunch — the banner reappears if an update is still pending. Release Notes in the same section shows what changed, and the full history is at vetroscope.com/changelog.
Where your data lives
Section titled “Where your data lives”Everything Vetroscope tracks is stored locally:
- macOS:
~/Library/Application Support/Vetroscope/Data/ - Windows:
%APPDATA%\Vetroscope\Data\
Include that folder in your normal backup (Time Machine, File History, etc.) with Vetroscope quit for a clean copy. Vetroscope also keeps its own rotating local backups as a safety net. Sync is the other half of a good backup story — a second live copy of your history.
Uninstalling
Section titled “Uninstalling”Settings → About → Uninstall Vetroscope… removes the app cleanly. On Windows, the standard uninstaller keeps your database, so reinstalling picks your history right back up. To erase the data too, delete the data folder above afterward.
Reporting a bug
Section titled “Reporting a bug”Settings → Support → Report a Bug — or the contact form. Include your version (Settings → About) and what you expected versus what happened.